Frequently asked questions
Everything people usually want to know before ordering a personalised song. If your question is not here, email studio@createmysong.co.uk and we will answer it.
How it works
How does CreateMySong work?
You describe the person or occasion in your own words, choose a genre and vocal style, and we write and produce a song from those details. It is emailed to you as an MP3, usually within about ten minutes. Nothing is reused between customers.
How long does it take to get my song?
Typically around ten minutes from ordering. Premium and VIP go through a priority queue. You get an email with a private link the moment it is ready, so even a same-day gift works.
What do I actually receive?
A private page where you can play, download and share your song, plus an MP3 file. Premium adds a second variation and a printable lyrics sheet. VIP adds an instrumental version and a memory video made from your photos.
Prices and packages
How much does a personalised song cost?
There are three one-off prices with no subscription: Standard is £9.99, Premium is £14.99 and VIP is £19.99. Prices are in GBP and include delivery, because the song is delivered digitally.
What is the difference between Standard, Premium and VIP?
Standard gives you one custom song as an MP3. Premium gives you two unique variations of your song plus a printable lyrics sheet and priority production. VIP gives you two variations, an instrumental version, a memory video made from your photos, and the lyrics sheet.
Before you buy
Can I hear a song before I pay?
Yes. You can get a free 60-second preview made from your own story with no card required, one per verified email address. There is also a 99p preview giving a 40-second clip, and the 99p is credited against the full order if you go ahead.
Your song
Who writes the lyrics?
The lyrics are written from the details you give us: names, memories, relationships, in-jokes and the feeling you want. The more specific your story, the more personal the song. If you would rather write them yourself, you can supply your own lyrics instead.
What genres can you write in?
Nine: Pop, Acoustic, R&B, Country, Rock, Hip-Hop, Jazz, Indie and K-Pop. You also choose the vocal style and the mood and tempo.
What languages are available?
Eleven, including English, Spanish, French, German, Italian and Polish.
Can I use my own lyrics?
Yes. There is an option to supply your own lyrics instead of having us write them, and we will produce the song around them.
Delivery and payment
Do you deliver outside the UK?
Yes, worldwide. Songs are delivered digitally by email as an MP3, so there are no shipping costs, customs or delays wherever you are. Payment is taken in GBP.
How can I pay?
Card, Apple Pay, Google Pay and PayPal. Card payments are processed by Stripe. Payment is in GBP.
What occasions do people order for?
Birthdays, weddings and first dances, anniversaries, proposals, Christmas, Mother's Day and Father's Day, Valentine's Day, memorials and pet memorials, and plenty of just-because gifts.
After your song arrives
What if something is wrong, or I want a change?
Tell us what is off, such as a name or a detail, and we will revise the song free of charge. One revision is included with every order. Because each song is produced as a complete recording, a revision creates a new version rather than editing the existing one.
Can I get a refund?
As digital content delivered immediately, refunds are not something we are legally required to offer, but we want people to be happy. If there is a technical fault such as a song not being delivered or a corrupted file, we will re-create it or issue a full refund. If you are genuinely unhappy with the quality, contact us within 7 days and we will work with you. Email studio@createmysong.co.uk with your order details.
Do I own the song, and can I use it commercially?
You receive a personal, non-exclusive licence to use your song for private, non-commercial purposes: sharing it with friends and family, playing it at private events, and posting it on your personal social media. You may not sell it, sublicence it, distribute it commercially or claim authorship. For commercial licensing, get in touch.
Still deciding?
Hear a free 60-second preview made from your own story before you pay anything. No card needed.