Privacy Policy

Last updated: 4 April 2026

CreateMySong (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use createmysong.co.uk.

1. Who We Are

CreateMySong is a UK-based service. For any privacy queries, contact us at studio@createmysong.co.uk.

2. What Data We Collect

When you place an order, use the 99p preview, or contact us, we may collect:

• Your name and email address — to deliver your song and communicate about your order
• Recipient details — the name, occasion, and story you provide to personalise the song
• Payment information — processed securely by PayPal. We do not store any card or bank details.
• Preview order details — if you use the 99p preview service
• Contact form messages — your name, email, and message content

3. How We Use Your Data

We use your data to:

• Create and deliver your personalised song
• Send order confirmations and delivery emails
• Respond to your enquiries
• Send marketing communications (see below)
• Improve our service and prevent fraud

4. Marketing Communications

You can opt out at any time by clicking “Unsubscribe” in any of our emails, or by emailing studio@createmysong.co.uk. We will process your request immediately.

We will never sell, rent, or share your personal data with any third party for marketing purposes.

5. Third-Party Services

We use the following services to operate:

• PayPal — to process payments securely. PayPal’s privacy policy applies to payment data.
• IONOS — our web hosting provider. Servers based in the EU/UK.
• Suno (via API) — our AI music generation partner. Your song brief (story, genre, occasion) is sent to Suno’s API to create the music. No personal contact details (name, email, or payment info) are shared with Suno.
• Meta (Facebook Pixel) — used to measure the effectiveness of advertising on Facebook and Instagram. See our Cookie Policy for more detail.
• Google Analytics — anonymised usage statistics. No personally identifiable information is shared.

6. Legal Basis for Processing (UK GDPR)

• Contract performance — processing your order and delivering your song
• Legitimate interest — fraud prevention, service improvement, and direct marketing to existing customers
• Consent — where specifically required by law

7. Data Retention

• Order data: retained for 12 months from order date to allow you to access your song
• Preview order data: retained for 12 months
• Contact messages: retained for 6 months
• Email leads: retained for 12 months

You can request deletion of your data at any time by emailing us.

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Object to processing, including marketing
• Port your data to another service
• Withdraw consent at any time where consent is the legal basis
• Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been violated

To exercise any right, email studio@createmysong.co.uk. We will respond within 30 days.

9. Cookies

We use minimal cookies. See our full Cookie Policy for details.

10. Security

All data is transmitted over HTTPS (encrypted). Payments are handled entirely by PayPal’s secure infrastructure. We do not store any payment card information on our servers.

11. Children

Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance.

Contact

Questions about this policy? Email studio@createmysong.co.uk