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Terms & Conditions
Last updated: 5 March 2026
By using CreateMySong (createmysong.co.uk), you agree to these terms. Please read them carefully before placing an order.
1. About Our Service
CreateMySong creates personalised songs based on details you provide. Each song is unique and crafted to your specifications including recipient name, occasion, story, genre, and vocal style.
2. Placing an Order
When you place an order, you agree to:
- Provide accurate information about yourself and the song recipient
- Pay the displayed price for your chosen package
- Not submit content that is offensive, defamatory, illegal, or infringes on any third party's rights
We reserve the right to refuse any order at our discretion.
3. Pricing & Payment
All prices are in British Pounds (GBP) and include VAT where applicable. Current packages:
- Standard — £4.99 (1 custom song, MP3 download)
- Premium — £8.99 (1 custom song + lyrics sheet)
- VIP — £14.99 (2 song variations + lyrics sheet)
Payments are processed securely via PayPal. We do not store your payment card details.
4. Delivery
Songs are typically delivered within 10-15 minutes of payment. You will receive an email with a link to listen, download, and share your song. Delivery times may occasionally be longer during high demand periods.
5. Digital Content & Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you acknowledge that:
- Our songs are digital content that is created and delivered immediately upon payment
- By completing your purchase, you consent to immediate delivery and acknowledge that you lose your right to cancel once the song creation process begins
- This is in accordance with Regulation 37 of the Consumer Contracts Regulations 2013
6. Refunds
As digital content delivered immediately, we are not legally required to offer refunds. However, we want you to be happy:
- If there is a technical fault with your song (e.g. corrupted file, song not delivered), we will re-create it or issue a full refund
- If you are genuinely unhappy with the quality, contact us within 7 days and we will work with you to make it right or offer a partial refund at our discretion
- Refund requests should be sent to studio@createmysong.co.uk with your order details
7. Intellectual Property & Usage
- You receive a personal, non-exclusive licence to use your song for private, non-commercial purposes
- This includes sharing with friends and family, playing at private events, and posting on personal social media
- You may not sell, sublicence, distribute commercially, or claim authorship of the song
- For commercial licensing enquiries (advertising, broadcast, etc.), please contact us
8. Content Guidelines
We reserve the right to refuse orders containing:
- Hate speech, harassment, or threats
- Sexually explicit content
- Content promoting illegal activity
- Content that infringes intellectual property rights
9. Song Output
Each song is uniquely created based on your input. While we strive for the highest quality, the exact musical output may vary. We do not guarantee that the song will match a specific artist's style or that all details provided will be included in the final lyrics.
10. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim arising from our service is limited to the price you paid for the order
- We are not liable for any indirect, incidental, or consequential damages
- We are not responsible for how recipients react to songs created on their behalf
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page. Continued use of our service constitutes acceptance of any changes.
Contact
Questions about these terms? Email studio@createmysong.co.uk.