Terms & Conditions

Last updated: 5 March 2026

By using CreateMySong (createmysong.co.uk), you agree to these terms. Please read them carefully before placing an order.

1. About Our Service

CreateMySong creates personalised songs based on details you provide. Each song is unique and crafted to your specifications including recipient name, occasion, story, genre, and vocal style.

2. Placing an Order

When you place an order, you agree to:

Provide accurate information about yourself and the song recipient
Pay the displayed price for your chosen package
Not submit content that is offensive, defamatory, illegal, or infringes on any third party's rights

We reserve the right to refuse any order at our discretion.

3. Pricing & Payment

All prices are in British Pounds (GBP) and include VAT where applicable. Current packages:

Standard — £4.99 (1 custom song, MP3 download)
Premium — £8.99 (1 custom song + lyrics sheet)
VIP — £14.99 (2 song variations + lyrics sheet)

Payments are processed securely via PayPal. We do not store your payment card details.

4. Delivery

Songs are typically delivered within 10-15 minutes of payment. You will receive an email with a link to listen, download, and share your song. Delivery times may occasionally be longer during high demand periods.

5. Digital Content & Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you acknowledge that:

Our songs are digital content that is created and delivered immediately upon payment
By completing your purchase, you consent to immediate delivery and acknowledge that you lose your right to cancel once the song creation process begins
This is in accordance with Regulation 37 of the Consumer Contracts Regulations 2013

6. Refunds

As digital content delivered immediately, we are not legally required to offer refunds. However, we want you to be happy:

If there is a technical fault with your song (e.g. corrupted file, song not delivered), we will re-create it or issue a full refund
If you are genuinely unhappy with the quality, contact us within 7 days and we will work with you to make it right or offer a partial refund at our discretion
Refund requests should be sent to studio@createmysong.co.uk with your order details

7. Intellectual Property & Usage

You receive a personal, non-exclusive licence to use your song for private, non-commercial purposes
This includes sharing with friends and family, playing at private events, and posting on personal social media
You may not sell, sublicence, distribute commercially, or claim authorship of the song
For commercial licensing enquiries (advertising, broadcast, etc.), please contact us

8. Content Guidelines

We reserve the right to refuse orders containing:

Hate speech, harassment, or threats
Sexually explicit content
Content promoting illegal activity
Content that infringes intellectual property rights

9. Song Output

Each song is uniquely created based on your input. While we strive for the highest quality, the exact musical output may vary. We do not guarantee that the song will match a specific artist's style or that all details provided will be included in the final lyrics.

10. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claim arising from our service is limited to the price you paid for the order
We are not liable for any indirect, incidental, or consequential damages
We are not responsible for how recipients react to songs created on their behalf

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page. Continued use of our service constitutes acceptance of any changes.

Contact

Questions about these terms? Email studio@createmysong.co.uk.