Privacy Policy

Last updated: 5 March 2026

CreateMySong ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website at createmysong.co.uk.

1. Who We Are

CreateMySong is a UK-based service that creates personalised songs. For any privacy-related queries, contact us at studio@createmysong.co.uk.

2. What Data We Collect

When you place an order or contact us, we may collect:

Your name and email address — to deliver your song and communicate about your order
Recipient details — the name, occasion, and story you provide to personalise your song
Payment information — processed securely by PayPal. We do not store your card details.
Contact form messages — your name, email, and message content

3. How We Use Your Data

We use your data to:

Create and deliver your personalised song
Send order confirmations and delivery emails
Respond to your enquiries via the contact form
Improve our service

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services to operate:

PayPal — to process payments securely. PayPal's privacy policy applies to payment data.
IONOS — our web hosting provider, based in the EU/UK.

5. Data Retention

We retain your order data for up to 12 months to allow you to access your song. Contact form messages are retained for up to 6 months. You can request deletion of your data at any time by emailing us.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data ("right to be forgotten")
Object to processing of your data
Port your data to another service
Complain to the Information Commissioner's Office (ICO) if you believe your rights have been violated

To exercise any of these rights, email studio@createmysong.co.uk.

7. Cookies

Our website uses minimal cookies:

PayPal — sets cookies when the payment button is loaded, necessary for secure payment processing
Service worker cache — stores page assets locally for faster loading. No personal data is cached.
Theme preference — we store your light/dark mode choice in your browser's local storage

We do not use analytics cookies, advertising cookies, or any third-party tracking.

8. Security

Your data is transmitted over HTTPS (encrypted). Payments are handled entirely by PayPal's secure infrastructure. We do not store any payment card information.

9. Children

Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.

Contact

If you have any questions about this policy, email us at studio@createmysong.co.uk.